Solomon Bodyguard boosts a network of maintenance and repair specialists with fully stocked vans supported further by 23 authorised approved repair centres up & down the UK, Northern Ireland, Isle of Wight and Kirkwall specifically situated to deliver our customers a first class service.
Delivering regular maintenance checks of refrigerated fleets leads to a better service, fewer risks to product integrity, and more dependable deliveries—all of which lead to higher customer satisfaction.
Our end-to-end solution means that our customer service team would have reduced interaction with the orders leaving them free to handle other customer enquiries.
Allowing our customers more options we introduced a custom module which would allow our customers to search by their vehicle order number, which the system then cross referenced with the available products to show the parts which were on their specific temperature controlled vehicle build.
This reduced errors in placing orders as our customers would visually see the parts before ordering and have peace of mind that they were specific to their refrigerated vehicle with dispatch offering next day delivery service.
Solomon Commercials’ head of aftersales, Harrison Barlow, said, “ Preventive maintenance checks help identify small issues before they turn into larger, more expensive problems, the new portal allows our team and customers to identify and deliver swiftly the parts they require. We have received fantastic feedback from both customers and the team internally which is a double win.”
In many industries, especially food and pharmaceuticals, there are strict regulations governing the transportation of temperature-sensitive commodities. Regular maintenance and swift responses ensures that Solomon Commercials temperature controlled vehicles remain compliant with industry standards and health regulations.
Overall, Solomon Bodyguard maintains and repairs refrigerated bodywork ensuring both smooth operations and the highest level of service for all our customers that rely on the transport of temperature-sensitive products.
